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Starting Monday morning, visitors to tylerpaper.com will have to be subscribers to access most of the newspaper’s content. Print subscribers needn’t worry because digital access is included in the price of a subscription. The change will only affect those who regularly read the newspaper online only.

If you’re one of those people, on Monday you’ll begin seeing a notice telling you to sign in to continue reading. You will be able to access a limited number of stories each month before receiving a final notice that you must subscribe to continue reading (more information in FAQ below).

This was not a snap decision. It’s something we have discussed at length, even as most other newspapers and media outlets have started charging for digital access. Why are we doing it now? The simple answer is business.

The transition to digital has been rocky for newspapers. To be clear, moving content from print to online is not a challenge at all; that’s the easy part. The real challenge is finding a digital business model that can support the team of professional journalists and others who work every day to produce and deliver content that serves, informs and entertains East Texans.

That work comes at a substantial price, and though newspapers long thrived on revenue from print advertising, digital advertising provides too weak a foundation to support the work we do. So, while the print model continues to work well, we could no longer continue to give away a product online that has such value.

We understand this puts more pressure on us to continue delivering the best news content available anywhere in East Texas, and we work hard every day to do that. I hope you find enough value in our work to pay the pennies a day it will cost to access our unique and useful content in the way you want to receive it — whether that’s ink on paper or otherwise.

Frequently Asked Questions

Here are answers to frequently asked questions about Tyler Morning Telegraph website access, subscriptions, or how to purchase a subscription to get the access you need.

How do I sign up for a subscription?

Visit www.tylerpaper.com/subscribe or call Tyler Morning Telegraph customer service at 903-597-1121.

If you are a subscriber, please visit https://tylerpaper.com/users/signup to create your login and/or claim your subscription. It is important that the email address you use is the same as the one we have on file for your account.

How much does it cost?

Best value: Full membership (seven-day home delivery + digital) = $16.99/month

Sunday membership (Sunday home delivery + digital) = $9.75/month

Digital-only membership = $16.99/month

1-day digital pass (24-hour membership) = 99 cents

Mail subscription = $30.03/month

Additional pricing options are available by contacting customer service at 903-597-1121 or visiting tylerpaper.com/subscribe.

The above rates are introductory offers for new subscribers only. All rates are subject to change.

What’s included in your print subscription?

A Tyler Morning Telegraph subscription gives you full benefits of membership. They include:

Local news, advertising, sports, features and more from your family-owned newspaper

Exclusive coupon savings

Unlimited access to all content on tylerpaper.com.

In addition to what you find in our award-winning print edition, our website offers a wide range of additional content: Breaking news; video, photo galleries and other interactive features; reader comments, photos; mobile phone and tablet access; and our e-edition, an interactive replica of each day’s print edition.

How do I access tylerpaper.com?

Once you purchase your subscription, you will be logged in to your account from the device you used to purchase the subscription. You don’t have to do anything else to access the content on the website.

However, if you switch to another device or clear your saved login data, you may see the message asking you to subscribe. If that happens, simply click the “Log In” button near the top right corner of that screen and enter your email address and the password you selected. Once you purchase your subscription and log in to our site, you don’t have to do anything else. Just be sure the email address you use for your subscription matches the email address you used to register.

If you experience any problems, contact customer care at 903-597-1121 or email circulation@tylerpaper.com.

What if I don’t want a subscription?

You still will have access to a limited number of free page views every 30-day period. Upon reaching your limit, you will be asked to subscribe. If you don’t want to subscribe, you can revisit our site during the next 30-day period to access your free pages. Some of our content, such as obituaries and classified advertising, will remain free.

Why has the Tyler Morning Telegraph started charging for online access?

Newspapers across the country are witnessing a migration of their readers from print to online. They, and we, can no longer reasonably expect to support our online franchise through advertising revenue.

We’ve opted for a “metered” approach, in which casual readers get a limited number of views for free every 30 days. Our most avid online readers are asked to pay a modest fee to continue reading, and print subscribers, who are usually our most loyal customers, are entitled to digital access with their subscription.

Subscriptions help us pay our reporters, photojournalists and other staff, ensuring that we can continue to provide comprehensive local coverage of news in Tyler, Smith County and the surrounding area. Our reporters and photojournalists work full time to bring you news of what’s happening here and how it affects you. Paying for a subscription means you are supporting our mission to keep East Texas residents informed about the issues that are closest to home.

If I have a computer at home and a computer at my office, do I need to purchase two subscriptions?

No. You can log in using your account username and password from wherever you access the internet.

Can everyone in my household use the same account?

Yes, you can use the same account for all your family members. However, there is a limit of three devices logged into the account concurrently.

Is access to the digital edition included in my subscription?

Yes. If you enter the account information for your subscription when prompted, you will gain access to our digital replica edition. Print subscriptions include access to everything at tylerpaper.com.

Is the pop-up “subscribe” window a secure URL?

Yes.

How will my subscription be billed?

We accept major credit cards. Subscriptions are billed monthly. Your subscription renews automatically, and you are charged in advance of each billing cycle unless you cancel.

Can I pay by check?

All payments online are via credit card, or you can drop by our office at 410 W. Erwin St. in downtown Tyler to pay by check, cash or credit card.

What is the cancellation policy?

You will be able to cancel your subscription at any time. When you cancel, we will stop charging your account the following billing cycle. Your unlimited access will continue until the expiration date of your last payment. Afterward, you still will be able to view a limited number of pages per month on tylerpaper.com at no charge, just like any other visitor.

How do I access my account online?

Go to tylerpaper.com and click “Log In” near the top right of the page.

What if I forgot my password?

To reset your password, follow these steps:

Go to the login page

Click the “forgot your password” link

Enter your email address and click “Submit.” This will send you an email with a link to reset your password.

How do I modify my payment information?

To modify your payment information, contact customer service at 903-597-1121.

What if I have further questions?

For questions about your Tyler Morning Telegraph subscription, or for more information about why we are charging for digital access, please contact our customer service department at 903-597-1121.

Customer care support is available:

Monday through Friday: 6:30 a.m. to 5 p.m.

Saturday: 6:30 a.m. to 10 a.m.

Sunday: 7:30 a.m. to 10 a.m.

Major holidays: 6:30 a.m. to 10 a.m.

Major holidays for the Tyler Morning Telegraph include: New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.

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