Utility workers working on a power line on Shiloh Road in June 2024. (Jennifer Scott/Tyler Morning Telegraph)

Power had been restored to thousands of Oncor customers in Smith County and other nearby counties by Thursday afternoon after severe weather passed through the Tuesday morning.

Remaining outages are expected to be restored by Thursday night, Oncor said.

As of 1:50 p.m. Thursday, 80 customers in Smith County were still waiting for their power to be restored. A restoration time isn’t known. Outages are also active in the following additional counties:

Anderson: 11 (Restoration time: 5 p.m. Thursday)

Van Zandt: 25 (Restoration time: 6 p.m. Thursday)

Cherokee: 2 (Restoration time: 7 p.m. Thursday)

Henderson: 7 (Restoration time: 5:30 p.m. Thursday)

View the latest outages here.

Oncor said in a statement that its employees have made substantial progress thanks to crews working 16-hour, around-the-clock shifts.

“Oncor employees have nearly completed power restoration following Tuesday’s severe storm system and high winds,” Oncor said on Thursday.

“Lineworkers and support teams are fully engaged in restoring power as quickly and safely as possible to all homes and businesses that can safely accept it.”

Restoration for most of Oncor’s service area was substantially completed Wednesday night. Exceptions include: areas of Fort Worth, which were expected to be substantially restored Thursday morning; areas of Dallas County and the immediate surrounding cities, which are expected to be substantially restored Thursday night; and eastern regions of Tyler and Lufkin, which are expected to be substantially restored Thursday night. These locations include pockets of outages resulting from the most significant damage.

Customers without power are encouraged to check their home or business electric equipment, such as the meter base or weatherhead, to make sure it has not been damaged or pulled off as the result of yesterday’s severe storm or winds.

If this equipment is damaged, customers will need to contact a licensed electrician to make the necessary repairs.

“Oncor will not be able to safely reconnect or restore power until these repairs are completed and is unable to repair electric equipment it does not own. A city inspection may also be required before service can be restored,” the company said.

Nearly all of the remaining outages are the result of isolated equipment damage from the severe straight-line storm winds from Tuesday morning and the continued high winds that followed later in the day and throughout the night, with customer impacts localized to individual homes or businesses or small clusters in neighborhoods, Oncor said on Thursday. These outages are more complex in nature and affect a smaller number of homes or businesses, instead of entire neighborhoods, making the overall restoration process longer.

To report an outage, text OUT to 66267, call 888-313-4747, use the MyOncor app, or select “Report an Outage” located above the map. Customers can receive updates by registering for MyOncor text alerts by texting REG to 66267, downloading the MyOncor App, following Oncor on Facebook and X (formerly Twitter), or by calling 888-313-4747.

If you see a downed power line, keep yourself and others away, and call 911 immediately.

Charging centers in Tyler

• Tyler Public Library is open Monday through Thursday, 10 a.m. to 7 p.m.; Friday, 10 a.m. to 6 p.m.; Saturday, 10 a.m. to 5 p.m.; and Sunday, 1 p.m. to 5 p.m.
• Tyler Senior Center is open Monday through Friday, 9 a.m. to 5 p.m.
• Glass Recreation Center is open Monday through Friday, 7 a.m. to 10 p.m., and Saturdays from 9 a.m. to 5 p.m.

How to report issues in Tyler

Residents can report flooded streets, potholes, sinkholes, downed trees, stormwater issues, and drainage issues using the free “MyTyler” phone App or by calling the Streets Department at (903) 531-1393 from 8 a.m. to 5 p.m. Monday through Friday and the Tyler Police Department non-emergency number at (903) 531-1000 during non-business hours.

Report downed power lines to the Tyler Police Department at the non-emergency number (903) 531-1000.

Report issues in Smith County

To report downed trees or wash outs of county roads, call Smith County dispatch at 903-566-6600.

Report damages

To report property damages caused by the storm, visit: https://damage.tdem.texas.gov/