Suddenlink 

Many Tyler-area residents are experiencing wi-fi outages due to a traffic incident that damaged a utility pole.

Suddenlink, an internet and cable TV provider, is facing outages in Chapel Hill, Bullard, and the south area of Tyler. Many residents of which have at-home business accounts if not personal ones.

A spokesperson from Suddenlink and Altice USA said the outage is a result of a traffic incident that damaged a utility pole.

“Some Suddenlink customers south of Tyler, Texas may be experiencing a loss of service. Our crews have been on-site assessing the damage and are currently making repairs in order to restore service to impacted customers as quickly as possible. We appreciate our customers’ patience,” the spokesperson said in the statement to the Tyler Morning Telegraph.

The spokesperson said services are expected to be restored by 5 p.m. Tuesday.

On the Tyler Paper Facebook page, residents claim they haven’t had service since Monday as well, and that they’re missing hours needed to work from home. Residents of Flint, Chandler and Bullard are using words such as “terribly inconvenient” and “not surprised.”