MECHELE AGBAYANI MILLS, Tyler Better Business Bureau

Getting the best deal on a rental car or truck is more complicated than just finding the lowest daily rates. Unexpected costs like mileage caps, insurance and drop off fees can change the price dramatically. Putting in a little extra time for comparison shopping before renting can save you money, and future hassles.

In 2013, BBB received 4,541 complaints against the auto renting and leasing industry. Many of the complaints were a result of billing and contracting issues. When it comes to navigating the rental car process, there are many little details that at times leave consumers confused as they eagerly wait to get on the road.

BBB recommends tips to avoid overspending when looking to rent a car:

Shop around and look out for hidden charges. There are several different budget travel websites that can give a good scope of what’s out there price wise. Make sure to follow-up with the rental car websites directly to see if you can snag an even cheaper rate. Always remember, though, if the deal sounds too good to be true, it probably is. Make sure to always clarify which taxes, surcharges and other fees you’ll be expected to pay, such as drop off charges which may apply if you return the car to a different location or fees for additional drivers. Many states have additional fees for drivers younger than 25 or for multiple drivers.

Opt for a smaller car. If you’re traveling solo, or don’t need a lot of leg room or trunk space, go for the smaller car. Oftentimes, the salesperson will steer you in the direction of an upgrade for “only a few extra dollars” because the smaller economy cars are in high demand — just say no, and stick to the smaller car (or smile politely and ask for a free upgrade).

Ask lots of questions and inspect the vehicle. Make sure that you understand where the “unlimited mileage” rates apply. Some rental car companies have restrictions and only apply the mileage to certain states. Take a look around the car and point out anything that’s bigger than a golf ball-sized dent. Many times there will already be a record of the flaw, but you don’t want the company to think that you caused the damage upon return.

Gas up and be on time. Many times, car rental companies will ask if you want to prepay for gas — it’s not always necessary and it’s rarely the best deal. Don’t forget to refill the tank before returning the car, and make sure to return on time. Some rental car companies will charge an extra day for being late — make sure to know their policy for early and late returns, and call if you get stuck in traffic.

Bring your own car seat and GPS. If you’re going to be traveling with children or fear that you’ll get lost, make sure to bring your own car seat and GPS. No need to pay for the daily fee for these items if you have them at home.

For more tips on how to be a savvy consumer or to sign up for scam alerts, go to bbb.org. To report fraudulent activity or unscrupulous business practices, call the BBB Hotline at 903-581-8373.