Liberty Utilities has announced it will seek to suspend its pending rate application until further notice.
In a statement released by the company Wednesday, leaders said they have heard concerns regarding the rate increase application from its customers in Tyler and surrounding communities.
"We take our commitment to being a local, responsive and caring service provider very seriously and for this reason we will be seeking to suspend the rate until we engage further with our customers, local representative, regulators and other interested parties," the statement reads.
Earlier this month, Liberty Utilities proposed rates that would more than triple some customers' monthly bills for wastewater service by next march.
The company, which operates as Woodmark Sewer and Tall Timbers Sewer in Smith County, is justifying the change by citing increased operating expenses and past and future capital improvement projects.
Arizona-based Liberty Utilities serves almost 3,800 customers in Smith County - about 500 of those in Tyler - through Liberty Woodmark and Liberty Tall Timbers.
More than 1,000 customers combined have submitted protests to the state and city of Tyler.
This story will be updated.