Jacksonville-based Texas National Bank opened its first Tyler branch.
Justin Armstrong, Tyler market president for the bank, said they are a small-town, "old school" bank that gives out popcorn on Fridays, coffee in the lobby, treats to children and pets and hand written letters to customers who open accounts or close on loans. "Relationships are key," he said.
Construction of the nearly 13,000-square-foot Tyler branch, at 2133 W. Grande Blvd., began in June and it opened for business on Jan. 21.
Armstrong said Texas National Bank moved several of its functions, such as credit administration, mortgages and IT from its headquarters in Jacksonville to Tyler. The bank is also an accredited SBA (U.S. Small Business Administration) lender.
Chartered in March 1985, Texas National Bank is a locally owned, independent community bank serving the financial needs of the East Texas area. It has grown to more than $360 million in assets. Based in Jacksonville, it also has locations in Longview, Rusk, Bullard and Marshall.
The Tyler branch will have an open house, cooking hamburgers and popcorn and offering giveaways to the public during an all-day meet and greet on Feb. 28.
Armstrong said the employees temporarily worked out of the Bullard office while the new facility was being constructed. "It sure is nice to be here," he said.
He said what sets Texas National Bank apart is its relationships, products, customer service and blue roof. They plan to unveil their new website in the coming months and will offer mobility banking, he added.
He said bank officers have a combined experience of more than 125 years.
Armstrong, 31, worked as credit analyst, lender and vice president of commercial lending for two local banks for about 10 years. He said he moved to Texas National Bank because he saw it as an opportunity to get back to a small-home-feel-type of bank that is heavily involved in the community.
He said several of the new 14 Texas National Bank employees worked with him for years and migrated with him to the new branch. They include Gail Wright, lending assistant; Jan Mitchell, retail operations and lending; Dustin Epperson, loan officer; Brian Newman, head teller; and Victoria Hamby, early disclosures.
Ms. Mitchell has been in the banking business for 38 years, retiring from Regions Bank in Nacogdoches after 32 years before moving to Tyler. Steve Langford, Bullard branch president, has been involved with various aspects of banking for 30 years.
Steven Hill, SBA lender, recently retired from Major League Baseball, in which he played for the St. Louis Cardinals, from 2007-12, he said.
The bank's lobby is open from 9 a.m. to 4 p.m. Monday through Thursday and 9 a.m. to 5 p.m. Friday.
The drive-thru is open from 7:30 a.m. to 6 p.m. Monday through Friday and 9 a.m. to noon on Saturday. It can be reached at 903-944-7830 or www.txnationalbank.com.