Some businesses at Broadway Market Center, including Starbucks and Jason’s Deli, are closed due to plumbing issues.
Eyeglass World, Simply Mac, Ross, Conn’s and Suddenlink were allowed to remain open.
An employee at Jason’s Deli said the restaurant began having plumbing issues last Wednesday.
The city of Tyler released a statement saying that last Thursday, Tyler Water and Utilities went out to Jason’s and urged the property owner, Dunhill Partners, to call a private plumber to fix the issue.
“The plumbing issues at Broadway Market Center are due to a backup in the primary sewer line that runs the entire length of the affected businesses,” said Ruben Veloz, the commercial property manager of Dunhill Properties.
“Utensils found in the sewer line contributed to the blockage. Although these pipes are maintained periodically, issues like this will happen.”
Jason’s Deli said in a prepared statement that the utensils found in the line did not belong to restaurant. The company said the utensils also were not the sole cause of the problem.
On Saturday, three private grease trap manholes began to overflow at the rate of about 30 gallons per minute into the parking lot, according to the city. During that time, the city found a break in the private sewer service.
Tyler Water and Utilities helped stop the leak with two vacuum trucks and also helped disinfect the parking lot.
NET Health, along with the city and Dunhill Partners, agreed to order the businesses on the northern side of the property to stop running water.
Dunhill Partners had a plumbing company come to the strip mall on Sunday. On Monday, Tyler Water and Utilities also was on the scene to work on the sewer line.
Agave Environmental, a Dallas-based contractor, is the company working on the issue. The company told CBS19 there are damaged sections to the line.
The businesses will remain closed until NET Health and Dunhill agree the problem is fixed, and they are safe to reopen.
“We are waiting on further information from the city regarding the timeline for cleanup and when all tenants can expect to be back in the building,” Jason’s Deli said in a prepared statement.