May 6: Bring Back Good Manners
REPLY: In response to "Courtesy Doesn't Cost."
I retired over 20 years ago from a 27-year career as a United Airlines flight attendant. I hope I was one of the F.A.s who gave you your wings and games. I know I helped many early boarders settle in with a smile. 9-11-01 broke my heart for the cruelty and inhumanity aboard the planes before the final terror.
I retired over 20 years ago from a 27-year career as a United Airlines flight attendant. I hope I was one of the F.A.s who gave you your wings and games. I know I helped many early boarders settle in with a smile. 9-11-01 broke my heart for the cruelty and inhumanity aboard the planes before the final terror.
I had not flown since that terrible day until last fall. What a shock. Cattle-car boarding and treatment. Smile muscles that were broken, robot-like service and very little warmth from the cabin crew. Unkempt appearance, especially from the ladies. The male attendants were much better groomed.
I agree with you, Natalie, airline troubles should not outlaw courtesy and human kindness. Hopefully airlines will wake up and return to good manners and service in our lifetime.
Linda Owen
Hawkins
Hawkins
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